Privacy Policy

1. Information We Collect

When you submit a service request through our website, we collect:

• Your name
• Phone number
• Email address
• Service address / location
• Vehicle information and service details you provide

We also use Google Analytics to collect anonymous data about how visitors use our website (pages visited, time on site, general location). This data does not identify you personally.

2. How We Use Your Information

We use your information solely to:

• Contact you about your service request
• Schedule and confirm appointments
• Follow up after service is completed
• Send you relevant service reminders (with your consent)

3. We Do Not Sell Your Data

Easy Fix Auto LLC does not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

4. How We Store Your Information

Service requests are submitted through Formspree and delivered to our email. We do not maintain a database of customer information beyond what is in our email records. We take reasonable measures to protect your information from unauthorized access.

5. Cookies & Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. SMS, Email & Promotional Communication

If you provide your phone number, you may receive SMS messages from Easy Fix Auto LLC regarding your service request, scheduling, and follow-up. Customers who have previously received services may also receive occasional promotional offers or service reminders. You can opt out of SMS messages at any time by replying STOP. To opt out of email communications, email easyfixautofl@gmail.com with "Unsubscribe" in the subject line. Message and data rates may apply. We comply with the TCPA, CAN-SPAM Act, and Florida FTSA in all commercial communications.

7. Your Rights

You have the right to:

• Request access to the information we hold about you
• Request deletion of your information
• Opt out of SMS communications at any time

To exercise these rights, contact us at 📧 easyfixautofl@gmail.com.

8. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected personal information from a child under 13 without parental consent, we will promptly delete it. If you believe we may have collected information from a child under 13, please contact us at easyfixautofl@gmail.com.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.

10. Data Security & Breach Notification

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. In the event of a data breach that compromises your personal information, we will notify affected individuals as required by the Florida Information Protection Act (FIPA), Fla. Stat. § 501.171, within 30 days of discovery of the breach.

11. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. By using our website or submitting a service request, you consent to the jurisdiction of the courts of the State of Florida, Lake County, for any disputes arising under this policy.

12. Contact

Questions? Contact us at 📧 easyfixautofl@gmail.com or call/text 📞 (321) 430-5999.